This Refund & Exchange Policy was last updated on 5th July 2021
REFUND & EXCHANGE POLICY
We want you to be satisfied, so all eligible courses purchased on Lifeworks Consulting Sdn Bhd can be refunded within 3 days, provided the request meets the guidelines in our refund policy. For more information regarding our refund policy, please see below.
Lifeworks Consulting Sdn Bhd reserves the right to modify the policy at any time without prior notice. Please ensure that you have read through our Terms & Conditions to avoid any misunderstandings.
We strictly DO NOT allow refunds or exchanges for:
It is the responsibility of customers who purchase our courses (Trainings/Promotional Packages) to check the quantity and details of the course (e.g. duration of courses, course outline). Any discrepancies should be reported within 3 working days from the date of enrollment.
Our 3-days policy
While our 3-days refund policy is to allow students to learn risk free, we must also protect our instructors from fraud and provide them a reasonable payment schedule. Payments are sent to instructors after 3 days, so we will not process refund requests received after the refund window.
We will only allow refunds for:
We will only allow exchanges for:
Additional reasons for denied refunds/exchanges
We reserve the right, in our sole discretion, to limit or deny refund requests in cases where we believe there is refund abuse, including but not limited to the following:
How to submit a refund request
Transfer of Subscription/Enrolment
In cases where a customer is not eligible for a refund, the refund will be granted by transfer of the course enrollment to another referred student, provided it otherwise meets our 3-day refund policy.
Individuals may provide a referral to take the course they purchased in order to receive a refund. Refunds will only be issued upon full payment by the referred student.